Refund Policy

Refund Policy

At I-Trust Systems, we take pride in offering high-quality home cinema, smart home, and audio equipment. If for any reason you are not satisfied with your purchase, we are here to help.

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Return:

You have 48 Hours from the date of purchase to return an item. To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original, sealed packaging.

Refunds:

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. The refund process may take 7-10 business days depending on your bank or card issuer.

  • Non-Returnable Items:
  • Products un-sealed or without their original packaging. Customized or special-order products.Products with missing components.
  • Customized or ordered items are not eligible for returns or refunds. Customers must thoroughly review the specifications and features of the specific model they have requested before placing an order. Returns or exchanges are not permitted for these items. We encourage customers to carefully consider their selections before finalizing their purchase.
  • How to Return An Item:
  • Contact Us at info@itrustsysetms.com with your order details.
  • Ensure the product is securely packaged in its original box.
  • Ship the product to our logistics office:
    I-Trust Systems,
    Chamber Park,
    Ajman, UAE.
  • In case of any maintenance or factory problem, item will be subject to brand's warranty. Therefore it will be sent as soon as possible towards the Manufacturer's Factory.

    • If you have any questions about our refund policy, feel free to contact us at +97156990926 or email us at info@itrustsystems.com.

    Email: info@itrustsystems.com Phone: 800 487 878 - +971566990926

    we are not new!

    I-Trust Systems is a company that’s been around for more than 15 years! A company that dominated the Home Automation & Cinema market for the past age, and still growing!!

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    Our work speaks for itself!

    ★★★★★ 5/5
    "I-Trust Systems transformed my entertainment space in Abu Dhabi into a state-of-the-art home cinema. Their attention to detail and technical expertise were impressive. From the acoustics to the 4K projection, every element was perfectly integrated"
    Rashed
    Home Cinema in Abu Dhabi
    ★★★★★ 5/5
    “I-Trust Systems delivered beyond my expectations for my Dubai Hills home cinema. Their team guided me through every step, from initial design to final calibration.”
    Amir
    Home Cinema in Dubai Hilla
    ★★★★★ 5/5
    "When I decided to install a home cinema in my Palm Jumeirah residence, I-Trust Systems came highly recommended. They didn't disappoint! Their design seamlessly blended with my home's aesthetic, and the audio-visual quality is phenomenal."
    Mohammed
    Home Cinema in Palm Jumeirah