FAQ's
Welcome to our FAQ section. We’ve gathered answers to the most common questions to help make your experience with iTrust Systems simple and seamless.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
How long does delivery take?
For in-stock items, delivery typically takes 1–3 business days. Custom systems, special-order products, or installation-based orders may require additional time.
Do you offer same-day or next-day delivery?
Same-day or next-day delivery may be available in select areas, particularly within Dubai, depending on product availability and order timing. Please contact us to confirm.
What is your return policy?
Eligible products can be returned within 7 days of delivery, provided they are unused, in original packaging, and in resalable condition.
Are custom or installed products returnable?
Custom-built systems, special-order items, and installed products are non-returnable, unless there is a manufacturing defect.
Orders
Below are some of are common questions about orders
How do I place an order?
You can place an order directly through our website by adding products to your cart and completing checkout. For custom solutions or large projects, you may contact our team for assistance.
Can I modify or cancel my order after placing it?
Yes, orders can be modified or cancelled before dispatch. Once an order has been shipped or scheduled for installation, changes may not be possible.
Will I receive an order confirmation?
Yes, you will receive an order confirmation via email or WhatsApp once your order is successfully placed.
How can I track my order?
Tracking details will be shared via email or WhatsApp once your order has been dispatched. For installation-based orders, our team will coordinate delivery and scheduling directly.
What should I do if I entered incorrect order details?
If you notice incorrect details after placing your order, please contact us as soon as possible so we can assist before dispatch.
Do you accept bulk or commercial orders?
Yes, we accept bulk and commercial orders for residential, corporate, and hospitality projects. Please contact us for pricing and availability.
Products
Below are some common questions about our products
Do your products come with warranty in the UAE?
Yes. Most products include official manufacturer or distributor warranty valid in the UAE. Warranty details vary by brand and product.
Can you help me choose the right product for my space?
Absolutely. Our specialists can help you select the most suitable products based on your room size, usage requirements, and budget.
Do you sell complete home cinema or audio bundles?
Yes. We offer custom AV bundles for home cinema, audio systems, and commercial projects. You can request a tailored solution through our Build Your Bundle service.
Are your products genuine and brand authorized?
Yes. All products sold by iTrust Systems are 100% genuine and sourced from authorized manufacturers or distributors.
Are the product images and specifications accurate?
We strive to ensure all product images and specifications are accurate. However, minor variations may occur depending on brand updates or availability.